Terms and Conditions of Supply
BUSINESS TO CONSUMER - ONLINE TERMS AND CONDITIONS BETWEEN FOR THE SALE OF GOODS, SERVICES AND DIGITAL SERVICES
1.General terms and conditions
1.1.This website is owned and operated by Poodle Collective Ltd of 12 Granary Wharf Business Park, Wetmore Road, Burton-On-Trent, Staffordshire, United Kingdom, DE14 1DU. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at info@poodlecollective.com or by telephone 07304 350142.
1.2.These are the terms and conditions on which we supply products to you, whether these are goods, services, or digital content.
1.3.Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
1.4.If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
1.5.All rights, including copyright, in this site are owned by or licensed to Poodle Collective Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute, or repost anything on this website for any purpose.
1.6.We try to ensure that this site is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
1.7.When we use the words "writing" or "written" in these terms, this includes emails.
1.8.When we use the words “product” or “products” this includes goods and/or services and/or digital content as appropriate.
2.Our contract with you
2.1.To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.
2.2.For services and digital content: Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
2.3.For goods: We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.
2.4.Where we supply goods together with installation or other services, the supply of goods and the supply of services form separate parts of the same contract. Your rights to cancel or obtain refunds differ with regard to the goods and the services, as explained in clause 8. The contract for the services is separate from, and may be formed earlier than, the contract for the goods.
2.5.If we are unable to accept your order, we will inform you of this and will not charge you for the products. This might be because products are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the products, or because we are unable to meet a delivery deadline you have specified.
2.6.Where the reason we are unable to accept your order is that goods are out of stock, we may offer you the option to wait until the item becomes available again or to cancel your order.
2.7.We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
2.8.We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that the products have been described accurately. However, orders will only be processed if there are no material errors in the description of the products or its price(s) as advertised on this website. Any weights, dimensions and capacities given about goods are approximate only.
2.9.The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images.
2.10.If we are making the products to measurements you have given us you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our website or by contacting us.
2.11.You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
2.12.We will provide you with confirmation of the contract, including all information required by law, on a durable medium after the contract is made.
3.Your rights to make changes
If you wish to make a change to the products you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the products, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract in accordance with clause 8 if you are in time to do so.
4.Our rights to make changes
4.1.We may change the products to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements. These changes will not affect your use of the products.
4.2.In addition, we may make changes to these terms or the products, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any part of the products paid for but not received.
5.Price and payment
5.1.The price of the products (which includes VAT) will be the price set out in the Order or our acceptance of it. We take all reasonable care to ensure that the price of the products advised to you is correct. However please see clause 5.3. for what happens if we discover an error in the price of the products you order.
5.2.If the rate of VAT changes between your order date and the date we supply the products, we will adjust the rate of VAT that you pay, unless you have already paid for the products in full before the change in the rate of VAT takes effect.
5.3.It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the products’ correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the products’ correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
5.4.We accept payment with
Visa, Mastercard, Discover, American Express, JCB.
5.5.When you must pay depends on what products you are buying:
5.5.1.For goods: We will take payment upon receipt of your order from your credit or debit card.
5.5.2.For services: You must make an advance payment of 50% of the price of the services, before we start providing them. We will invoice you for the balance of the price of the services when we have completed them. You must pay each invoice within 30 calendar days after the date of the invoice.
5.5.3.For digital content: We will take payment upon receipt of your order from your credit or debit card.
5.6.We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the products from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.
5.7.If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 8% a year above the base lending rate of
the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
5.8.Where it is not possible to accept your order to buy products of the specification and description at the price indicated, we will advise you by email, and offer to sell you the products of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.
5.9.Where installation or other services are offered with any goods, the price of the goods and the price of the services will be shown separately during the order process or otherwise agreed with you.
5.10.If you think an invoice is wrong please contact us promptly to let us know.
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