Custom development, when an off-the-shelf solution will not cut it.

Yes. We can review an existing application, plugin, integration or bespoke workflow and assess whether it can be extended safely.

Before recommending further development, we may need to examine the codebase, hosting environment, documentation and any external services it relies on. Where the existing system is difficult to maintain, insecure or no longer suitable, we will explain whether improving it or replacing part of it is the more sensible route.

Yes, provided the other system offers a suitable way to exchange data, such as an API, webhook, data feed or supported integration method.

During discovery, we review the available documentation, access requirements, data structure and any restrictions imposed by the third-party provider. Some integrations are limited by the capabilities, reliability or pricing of the external service, and we will identify those limitations before the main development work begins.

Where the functionality and boundaries can be clearly defined, we can provide fixed pricing for an agreed scope.

Larger or less defined requirements may begin with a paid discovery and technical review. The resulting scope can then be divided into fixed-price stages or delivered using an agreed development allowance where the requirements are expected to evolve.

The proposal will explain what is included, the assumptions being made and how any work outside the agreed scope will be handled.

Changes are normal in custom projects, particularly when users begin reviewing working functionality.

Small refinements may be accommodated within an agreed stage. Where a request changes the scope, technical approach, delivery schedule or cost, we will explain the impact and agree the next step before carrying out the additional work.

This prevents unexpected charges and keeps both the original requirement and any later decisions clearly documented.

Once the agreed invoices have been paid, you will own the bespoke code and project materials created specifically for your system.

Pre-existing tools, reusable components, open-source software and third-party services remain subject to their existing ownership and licence terms. We will make this distinction clear where it is relevant to the project.

Your business data remains yours. Data held by external platforms will also be subject to the terms and technical limitations of those providers.

Yes. Where appropriate, we can provide ongoing maintenance, monitoring, technical support and further development after launch.

The exact arrangement depends on the type of system, how business-critical it is and which third-party services are involved. This may be provided through an ongoing support agreement, a retained development allowance or separately scoped follow-on work.

Yes. We can work as the development partner for the whole project or take responsibility for a defined technical area within a wider team.

At the beginning of the project, we will agree responsibilities, communication routes, access, development environments and how code will be reviewed and deployed. Clear ownership is particularly important where several teams or suppliers are contributing to the same system.

The timescale depends on the complexity of the functionality, the condition of any existing systems, third-party dependencies and how quickly decisions and feedback can be provided.

A focused plugin, integration or workflow improvement may take several weeks. A larger application or connected commerce platform may be delivered in stages over several months.

We will provide a proposed schedule once the discovery and technical review have established the likely scope.