WordPress capacity without the overhead of another hire.

Monthly capacity covers the complete delivery process connected with submitted work. This can include reviewing and clarifying requests, investigation, planning, development, testing, deployment and communication.

Time spent becoming familiar with a client website or diagnosing an inherited issue also forms part of the delivery work.

No. Unused capacity resets at the end of each monthly period.

The retainer reserves ongoing availability, continuity and priority access rather than operating as a bank of prepaid development hours.

We will explain the likely requirement before substantial work begins.

The work can be scheduled against the following month's allocation, completed using separately quoted additional capacity, or treated as an individually scoped project where that is more appropriate.

Nothing beyond the agreed capacity or quote will be undertaken without approval.

Yes. Urgent requests can be submitted through the agreed communication route and will be reviewed according to severity and plan level.

Higher-level retainers receive greater queue priority and faster triage. Urgent review does not necessarily mean that every issue can be fully resolved on the same day, particularly where access, third-party systems or a wider investigation are involved.

No. The turnaround ranges are planning targets for appropriately sized requests where the necessary information, access and decisions have been provided.

The time required can vary according to scope, complexity, existing website condition and external dependencies. We will flag larger or more involved requests before proceeding.

Work, progress updates and completion notes can be supplied under your agency identity.

We remain behind the scenes unless direct client-facing involvement has been agreed. You retain ownership of the client relationship and decide how completed work is presented to the client.

Only when this has been agreed in advance.

Some agencies prefer all communication to remain internal, while others want us to attend selected technical calls or provide client-facing explanations under their brand. We will agree the boundaries before direct involvement begins.

Access requirements depend on the work requested. They may include WordPress administration, hosting, source control, staging environments, DNS, analytics or relevant third-party platforms.

Access should be shared through an agreed secure method. Passwords should not be sent through ordinary enquiry forms or unprotected email.

Yes. A clearly defined one-off task can be a practical way to establish the working relationship before committing to monthly capacity.

One-off work is scoped and quoted individually, with a minimum project fee of £300. Monthly partners receive priority access to available development capacity.

WordPress and WooCommerce are the main focus of the agency support plans.

We also undertake selected Laravel development, headless commerce work and API integrations. These requirements are reviewed individually so we can recommend the right scope and delivery arrangement.

Agency support begins with an initial three-month term. This gives us enough time to establish the working process, become familiar with the agreed client websites and provide meaningful continuity rather than treating each request in isolation.

After the initial term, the agreement continues on a rolling monthly basis and can be ended with 30 days' written notice.

Agencies that would prefer to experience how we work before beginning a retainer are welcome to start with a separately quoted one-off project.