Ongoing Support & Development

Ongoing support for websites and applications.

Keep your website, store or application maintained, supported and moving forward with direct access to experienced UK-based developers.

Choose a structured WordPress support plan, or ongoing support arranged around a custom website, application or technical setup.

Get started Explore support options

Two Poodle Collective developers discussing a website and application setup

Developers who know your system.

When the same developers stay involved, they get to know how your website or application works and what matters to the business.

That means less time explaining the setup, and more time maintaining, fixing and improving it.

Whether you use a WordPress support plan or a bespoke support arrangement, you work with experienced developers who already understand the system.

Choose the right support for what you run.

There are two ways to work with us on an ongoing basis.

WordPress Support Plans

Structured ongoing care for WordPress and WooCommerce websites.

Our monthly support plans combine routine maintenance and monitoring with access to an experienced developer when your website needs attention.

WordPress, plugin and theme updates
Backups and uptime monitoring
Security and performance monitoring
WooCommerce support
Included support and development time
Ongoing recommendations and technical advice

Different levels are available depending on the website and the amount of support you need. What is included depends on your plan.

Explore WordPress Support Plans

Website & Application Support

Flexible ongoing support for custom, bespoke and mixed-technology systems.

Maintenance, troubleshooting and development for websites, applications and integrations where support needs to be arranged around the technology and the work involved.

Laravel and custom PHP applications
JavaScript applications and frameworks
Headless websites and commerce systems
APIs and system integrations
Bespoke platforms and legacy systems
Several connected technologies

There are no fixed packages. We review what you are running and the support you need, then agree an appropriate ongoing arrangement.

Explore Website & Application Support

Not sure which route is right for you?

If your website is primarily a standard WordPress or WooCommerce website, our WordPress Support Plans will usually be the best place to start.

If you have a custom application, bespoke platform, headless setup, legacy system or several technologies working together, Website & Application Support is likely to be more appropriate.

And if your WordPress website has become heavily customised or forms part of a wider system, you do not need to work that out yourself.

Tell us what you are running and what you need help with. We will point you towards the most appropriate support route.

Tell us about your system

Whichever route you choose, you work directly with developers.

The support arrangement may be different, but the way we work is the same.

Direct developer access

You speak directly to UK-based senior developers involved in the work, with no account-management layers.

We learn how your system works

Ongoing support becomes more useful as we understand the website, application, integrations and business processes behind it.

Practical technical advice

If something needs changing, replacing or improving, we explain the practical options rather than automatically recommending the biggest piece of work.

Support that can develop with you

Where appropriate, we can make improvements, add functionality and help the system evolve as your business changes.

Existing website or application

Need support for something we didn’t build?

We regularly take on existing websites and applications, whether they were built in-house, by another agency or by a freelancer.

We’ll review the current setup, understand how it works and identify anything that needs attention before ongoing support begins.

From there, we can agree the right support arrangement and keep the system maintained, reliable and moving in the right direction.

Understand the existing setup
Work with your current systems and tools
Identify immediate risks or issues
Agree the right ongoing support

Frequently asked questions

Common questions

Answers to the questions we’re asked most often about ongoing website and application support.

No. Tell us what you know and send the website or application address where possible. We can usually identify the main technology and will ask if we need more information.

WordPress or something else?

Tell us what you are running, what support you currently have and where you need help.

We will review the requirement and point you towards either a WordPress Support Plan or a support arrangement built around your website or application.

Explore WordPress Support Plans Get started