PoodleCollective
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Talk to us about Business Critical support

Business Critical support is designed around the website, systems and level of cover your business actually needs, so we’ll speak to you before putting a plan in place.

Give us the details below and we’ll review what you’re running, how important the website is to the business and what level of support makes sense.

You don’t need to diagnose the technical side for us. Just tell us what matters.

Please don’t send passwords or login details through this form.

Your details
About your website
Does the website use WooCommerce? *
What do you need from us?
Business importance and known issues
Before you send it

Business Critical support is provided to business customers. If you’re looking for support mainly for personal or non-business purposes, please contact PoodleCollective first.

What happens next?

  1. We’ll review your information

    We’ll review what you’ve sent and email you a link to book a call so we can talk through your website, how your business uses it and the level of support you need.

  2. We’ll recommend the right level of support

    If Business Critical support is the right fit, we’ll set out the scope, monthly cost and any onboarding requirements clearly.

  3. You decide next steps

    Once everything is agreed, you can go ahead knowing exactly what’s included.

  4. We’ll onboard your website

    After your first payment has been made, we’ll send you the information needed to complete onboarding.

Once your Business Critical support has been agreed and your first payment has been made, we’ll complete onboarding and confirm your service start date. Your first payment covers the month beginning on that date, not the date payment is taken.