Source library
Selected public posts collected in one workspace
Back to all work
Custom applications
Product and service research tool
A practical way to turn public complaints into research opportunities.
The app collects posts from selected communities, analyses each one for common problems and keeps the original evidence available for review. Researchers can compare themes and inspect suggested product or service ideas.
The requirement
Research needed to move beyond spreadsheets.
The team needed to collect thousands of public posts, tag recurring problems and compare patterns without losing the original evidence. They also needed control over the sources and search terms used.
- Collect posts from selected public sources
- Analyse new and unprocessed posts
- Filter posts by source, topic and urgency
- Review product and service opportunities
- Manage sources and search keywords
What we built
Six parts of one clear research workflow.
The screens show where posts are collected, sorted and reviewed.
The outcome
Researchers can move from thousands of posts to a short list worth reviewing.
The application brings collection, analysis and evidence into one place. It reduces manual sorting without hiding the source material behind the results.
Structured analysis
Consistent categories, urgency and business context
Traceable evidence
Original posts remain available for review
Managed research
Sources and search terms controlled by the team
Technology
The technology behind the work.
- Next.js
- TypeScript
- Prisma
- OpenAI API
- Secure access
- Tailwind CSS
About this project
- Sector
- Product and service research
- Services
- Custom application development, data collection and AI-assisted analysis
- Project type
- Internal research platform
Need a better way to review customer research?
Tell us where the source material lives and what your team needs to compare. We can build a practical workflow around it.